Shipping Policy:
Thank you for choosing HGMArtist.net for your shopping needs. We aim to provide you with a seamless and enjoyable shopping experience. Please take a moment to review our shipping policy to understand how we handle the shipping and return of your orders.
Shipping Methods: All shipping for orders placed on HGMArtist.net is handled by SPOD (Spreadshirt Print On Demand GmbH), our trusted shipping partner. SPOD utilizes reliable shipping carriers to ensure the safe and timely delivery of your products.
Shipping Destinations: We currently offer shipping to customers located in Germany and select international destinations. If you are unsure whether we can ship to your location, please contact our customer support team for assistance.
Processing Time: Once you place an order on HGMArtist.net, please allow us up to 2-3 business days to process your order. During peak periods, processing times may be slightly longer, but we strive to fulfill orders as quickly as possible.
Shipping Time: The shipping time depends on your location and the shipping method chosen during checkout. Estimated shipping times will be provided to you during the checkout process, and these are based on the average transit times provided by the shipping carriers. Please note that these are estimates, and actual shipping times may vary.
Shipping Costs: Shipping costs are calculated based on the destination of your order, the shipping method selected, and the weight and dimensions of the package. The shipping costs will be displayed during the checkout process before you confirm your order.
Tracking: Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. This tracking number can be used to track the progress of your shipment on the carrier's website.
Return Policy: We want you to be completely satisfied with your purchase from HGMArtist.net. If for any reason you are not satisfied with your order, we accept returns within 31 days of delivery. To initiate a return, please contact our customer support team, who will guide you through the process.
Return Shipping Address: When returning an item, please ship it to the following address:
HGMArtist.net Returns Gießerstraße 27 Leipzig, 04229 Germany
Return Shipping Costs: Unless the return is due to a mistake on our part or a defective product, the customer is responsible for the return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of the item.
Refunds: Once we receive and inspect the returned item, we will process your refund within 31 business days. Refunds will be issued using the original payment method used for the purchase.
If you have any further questions or need assistance with your order, please don't hesitate to contact our customer support team. We are here to help!
Note: This shipping policy is subject to change without prior notice. Please refer to the most recent version available on our website for the most up-to-date information.